Privacy Policy

Who We Are

What Information We Collect

We collect two types of information:

Personal information — your name, address, date of birth, phone number, email address, and emergency contact details.

Health information — your presenting complaint, medical history, medications, previous injuries or surgeries, and any clinical notes, examination findings, or treatment records created during your care.

We also collect limited technical information when you visit our website — including your IP address, browser type, pages visited, and time spent on the site. This is collected automatically through tools like Google Analytics and Meta Pixel (see Website Tracking below).

How We Collect Your Information

We collect information in the following ways:

• Directly from you when you complete a new patient intake form (in clinic or online)
• When you book an appointment online or by phone
• During your consultations and examinations
• When you contact us by phone, email, or through our website
• Automatically through website analytics tools when you browse our website

Why We Collect Your Information

We collect and use your information to:

• Provide safe and appropriate chiropractic care
• Communicate with you about appointments and your care
• Process payments and health fund claims
• Meet our legal and professional obligations as registered healthcare practitioners
• Improve our services and the experience of using our website

We will not use your personal or health information for any purpose other than those listed above without your consent.

Website Tracking and Cookies

Our website uses the following tools to understand how visitors use our site and to improve our services:

Google Analytics — collects anonymous data about website traffic including pages visited, time on site, and general location. This data does not identify you personally. You can opt out at: tools.google.com/dlpage/gaoptout

Meta Pixel (Facebook/Instagram) — we use Meta Pixel to understand how our advertising performs and to show relevant ads to people who have visited our website. Meta may use this data in accordance with their own privacy policy, available at facebook.com/privacy/policy

Google Tag Manager — manages our tracking tools. It does not collect any additional personal information itself.

By using our website you acknowledge that these tools may collect technical data as described above. If you prefer not to be tracked, you can use your browser's private/incognito mode or install a browser ad blocker.

How We Store and Protect Your Information

Your clinical records are stored securely in our practice management system, which is password protected and accessible only to authorised staff. Physical records (where applicable) are stored in locked filing systems within the clinic.

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption (SSL) to protect any data transmitted through our site.

We retain your clinical records for a minimum of 7 years from the date of your last consultation (or until age 25 for patients who were minors), in accordance with Victorian health records legislation.

Who We Share Your Information With

We do not sell, rent, or trade your personal information.

We may share your information only in the following circumstances:

• With other healthcare providers involved in your care (e.g. your GP, specialist, or allied health provider) with your knowledge or consent
• With your private health fund for the purpose of processing claims
• With government or regulatory bodies where required by law (e.g. AHPRA, Medicare, WorkCover)
• With our software and service providers who help us operate the practice (e.g. practice management software, booking platform) — these providers are contractually required to protect your information

Accessing and Correcting Your Information

You have the right to access the personal and health information we hold about you. To request access, contact us at:

We will respond to your request within 30 days. In some circumstances we may charge a reasonable fee for providing access to records (for example, the cost of copying clinical notes).

If you believe any information we hold is incorrect or out of date, please contact us and we will correct it promptly.

Making a Complaint

If you have a concern about how we have handled your personal or health information, please contact us first and we will do our best to resolve it.

If you are not satisfied with our response, you can contact:

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page. The date at the top of this page indicates when it was last updated.

Contact Us

For any questions about this privacy policy or how we handle your information: